We want you to be confident in your purchase. Here’s how refunds work.
- 30-Day Money-Back Guarantee
If you’re not satisfied with a Product for any reason, you can request a full refund within 30 days of your original purchase date.
- How to Request a Refund
Email support@turgorlabs.com with your Lemon Squeezy order number, found in your purchase receipt, and — if you’re able — a short note on what didn’t work for you, which helps us improve. You can also find your order in the customer portal linked from your Lemon Squeezy receipt.
- How Refunds Are Processed
Approved refunds are processed through Lemon Squeezy, our payment processor and merchant of record, back to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
Because Lemon Squeezy also acts as merchant of record for dispute and chargeback prevention, they may independently review and process a refund in some cases, consistent with their own policies, even outside of a direct request made to us.
- After a Refund
Once a refund is issued, your license for that Product is deactivated. Please deactivate and remove the plugin files from any site(s) where it was installed.
- Bundle Purchases
Refunds for the All-Access Bundle are evaluated as a single purchase. If you only want to keep part of the bundle, contact us at support@turgorlabs.com and we’ll talk it through with you.
- Contact
Questions about refunds can be sent to support@turgorlabs.com.